Frequently Asked Questions




Where does the train depart from?

The train leaves from One Depot Square, Woonsocket, Rhode Island. Click HERE for directions.


What can I do if I miss the train?

The train leaves promptly at the time specified on your ticket. There are no refunds or exchanges if you miss the train.


Is there a minimum age to ride the American Girl® Train?

No, all ages are welcome.


Are children’s tickets and adult tickets the same price?

Yes, children and adult tickets are the same price.


Do I have to pay for a child under 1 year old?

We do offer an “Adult with Lapsit Infant” ticket for only $10 above the “Adult” ticket price.


Is the American Girl® Train Ride handicapped accessible?

We have a wheelchair lift for non-motorized wheelchairs. Please let us know how we can best accommodate you before you purchase tickets.


Do children wear their American Girl® clothing on the American Girl® Train Ride?

Yes, children are encouraged to wear their favorite American Girl® clothing and accessories.

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Can I take photos?

Yes, we encourage you to take photos with the fabulous scenes and backdrops that will be available inside the depot, as well as many photo opportunities on board the train. Post your photos on social media using #BVAmericanGirl.


Are pets allowed on American Girl® Train Ride?

Due to close confinement, pets are not allowed.


Are there bathrooms on the train or at the train depot?

Yes, there are bathrooms available both on the train and the lower level of the depot.


Are the treats made in a peanut-free facility?

The treats do not contain nuts, but they are not made in a peanut-free facility.


Can I bring my own beverage and snacks for my child?

Yes, you are able to bring your own snacks and beverage for your child.


Is there free parking available?

Yes, there is plenty of parking available. Click HERE for available parking lots in the area.


What can I do if I forgot my train ticket?

It is very important that you bring your tickets with you on the day of the trip. We will be scanning your tickets prior to entering the train depot. This will be the easiest and most expedited way to board the train.
If do you forget your ticket, we will be able to give you a boarding pass as long as we have your name on our manifest for the specific time of the trip.

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*All American Girl images and marks are owned by American Girl. Copyright (c) 2016 American Girl. All rights reserved.